We run an online business and ship our product to thousands of customers each month. To date, our carrier of choice has been USPS and for the most part they are very reliable, although if it ever makes sense for us to switch to UPS, you can trust that we will in a heartbeat! Today, a customers’ package was returned to us in this disgusting state; it looks as if it was stomped on to mop up an oil spill or something!! The funny thing is that it came back to us inside of a plastic bag with the message “WE CARE” from USPS!! Yeah, I get that you care!!! In fact, they care so much to apologize and assure us that this is a rare occurrence and that they are improving their processing methods and so on, but they have not offered to refund the postage for what clearly is a mistake by the Post Office. According to the PO, the package could have been delivered to the customer and damaged at the doorstep and then returned to us, so they have done their job of getting the package to the customer and back to us. I suppose that is possible, although highly unlikely. The more than likely scenario is that the Post Office damaged the package as such and the customer refused to accept it in this state. Either way, we are responsible for the shipment and the crushed contents, which we have already taken action to replace for our customer, but it just doesn’t make much sense to us. But then again, this is the government at work–why should it make any sense? So what are your horror stories with the Post Office?
Tags: do you really trust the government to run healthcare? · F-You · Garden Grove Post Office · government employees · indifference at the Post Office · It makes sense why USPS cannot compete with FedEx and UPS · no accountability in government · only in a government agency · only in the public sector · Post Office nightmare · The Post Office destroyed my package but will not reimburse for the postage cost · USPS apology letter · USPS destroyed my package · USPS sucks · vandalismNo Comments.
